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Thank you for choosing Ebi Jewelry for your female Jewelry purchases. This Shipping Policy outlines important information regarding the shipping of your orders. If you have any questions or need further assistance, please contact us at hello@ebijewelry.com.

1. Order Processing Time: We make every effort to process and ship your order as quickly as possible. Order processing time typically ranges from 1 to 3 business days. Please note that during peak seasons or promotional periods, there may be slight delays in order processing.

2. Shipping Methods and Rates: We offer various shipping methods to accommodate your needs. The available shipping options and their respective rates will be displayed during the checkout process. Shipping rates are calculated based on the destination, weight, and dimensions of the package.

3. Shipping Destinations: We currently offer shipping to select countries. If your country is not listed during the checkout process, we regretfully cannot fulfill orders to that location at this time. We are continuously working to expand our shipping capabilities and reach more customers worldwide.

4. Estimated Delivery Time: The estimated delivery time is provided for informational purposes only and is not guaranteed. Delivery times may vary depending on the shipping method chosen, the destination country, customs clearance procedures, and other factors beyond our control. Please note that delays may occur due to unforeseen circumstances.

5. Tracking and Order Status: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment. Please allow some time for the tracking information to be updated by the shipping carrier.

6. Customs and Duties: International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These additional charges are the responsibility of the customer. We recommend contacting your local customs office for more information on customs regulations and potential fees.

7. Shipping Errors and Issues: If you encounter any problems or errors with your shipment, such as incorrect delivery address or missing items, please contact us immediately at hello@ebijewelry.com. We will investigate the issue and work towards a satisfactory resolution.

8. Shipping Restrictions: Some products may be subject to shipping restrictions due to their nature or regulations imposed by shipping carriers or destination countries. We comply with all applicable shipping restrictions and reserve the right to cancel or modify orders if necessary.

9. Minimum Order Policy - Single Charms: 

   To ensure we can package and ship your order safely and responsibly, we apply a minimum order amount for charm-only purchases.

   Minimum order value: €25

   Because individual charms have a low price and require the same packaging, handling, and shipping process as larger orders, we are unfortunately unable to ship orders that only contain charms with a value below €25.

   How this works

   • If your order contains only charms, the total order value must be at least €25.
   • You are welcome to combine charms with other jewelry pieces to reach the minimum amount.
   • Orders below €25 that contain only charms cannot be processed and will be cancelled and refunded.

We strive to provide accurate and reliable shipping information, but please note that unforeseen circumstances or events beyond our control may impact delivery times. We appreciate your understanding and patience.

If you have any further questions or concerns regarding our shipping policy, please don't hesitate to reach out to us at hello@ebijewelry.com.